Applications Analyst

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Full Job Description

Application Analyst

Location: Remote

Medsphere positively impacts patient care by delivering award-winning healthcare IT solutions and software for providers of every size and budget.

Under the direction of the Vice President of Customer Experience, the Application Analyst will provide support, training, and implement new applications to our live customer base. This includes project configuration, reporting defects/enhancements to the product team, and maintaining a good customer facing relationship. The Application Analyst is considered a clinical escalation point for the customer.

As an Application Analyst at Medsphere
, you’ll get to:

  • Act as escalation point for Customer Care team, related to technical or customer satisfaction-related cases
  • Provide advanced workflow training, advanced clinical support, advanced troubleshooting, customer consultation and escalated support, where appropriate
  • Provide customized and tailored services for new and existing customers
  • Report defect/improvement cases to Product Management team after qualifying in NS
  • Review and route escalated cases to appropriate teams using Case Transfer function
  • Triage/assign new cases promptly using company CRM
  • Update cases/development items daily
  • Respond to customer calls, emails, cases promptly
  • Collaborate and assist with customer success process, including customer follow-up, case resolution, development case reporting
  • Assist implementation team with new client on-boarding
  • Manage assigned training and add-on projects
  • Serve as SME, where appropriate
  • Maintain and administer internal Knowledgebase content
  • Conduct internal communication in a timely manner


  • Experience with electronic medical records software and/or healthcare billing software
  • Knowledge of policies, practices, and issues of healthcare provider facilities from a clinical and/or billing perspective.
  • Demonstrated knowledge and ability of computer system software and components, (e.g., MS Office, Windows operating systems, etc.).
  • Ability to learn new software applications and processes quickly
  • Demonstrated ability to facilitate support and training
  • Demonstrated ability to develop clear and presentable documentation
  • Demonstrated ability to be detail/quality oriented and follow procedures.
  • Willingness to travel occasionally, if needed (less than 5%)
  • Excellent English communication skills, both written and spoken (required)
  • Ability to establish priorities, work both independently and in a team-oriented, collaborative environment

Perks and Benefits

  • Flexible time off plan
  • Great working environment
  • Flexible work hours
  • Health, vision, dental, 401k, and all the other necessary benefits

Who is Medsphere?

We are an accomplished organization of committed clinical and technology professionals working to make quality healthcare IT solutions accessible to organizations of virtually any size, shape or budget. We love working here because we care about each other and about the people who benefit from our products.

Medsphere’s CareVue EHR provides comprehensive clinical support in acute care and inpatient behavioral health settings, enabling better patient care and lower costs for community hospitals, inpatient behavioral health facilities and physician practices.

Medsphere is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Hiring InsightsJob activity

Posted 12 days ago