Help Desk Associate 1

Job Description:
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.

Things to consider: Entry level position with flexible hours, roughly 20 hrs. per week, Monday – Friday. Be a part of the Telos culture and see what sets us apart!

This position will be based at our headquarters located in Ashburn, VA

Responsibilities:
Manage inbound and outbound calls, emails, and voicemails from customers. Provide technical assistance and guidance to customers on how to use our web-based solution.

Opening trouble tickets, assisting customers and resolving problems in a professional and timely manner and escalate to other team members as needed.

Document, track, monitor and follow up on problems/inquiries to ensure resolution in a timely manner.

Troubleshoot, diagnose and repair desktop hardware and software problems.

Install and support Windows-based workstations.

Install and maintain capture devices, scanners, and local printers.

Provide level two diagnostic support over the phone and via remote connections.

Provide level one network troubleshooting for physical and logical connectivity issues.

Work cooperatively with other Telos Corporation and Telos ID employees, government agencies and other industry partners.

Job Requirements:
Must be able to obtain the required security clearance for this position.

A High School diploma plus advanced training.

Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) experience is required.

Experience working with PCs, laptops, printers, mobile devices, digital scanners, copiers is preferred.

Experience with customer service and helpdesk support is preferred.

Experience with helpdesk software ticketing systems is preferred.

Candidate must be able to work in a fast-paced environment and be able to multitask.

A professional attitude regarding attention to detail and customer service with excellent organizational skills are required.

Effective communication skills and the ability to interact professionally with a diverse group of clients and staff are required.

Must be able to work between the hours 8am – 11pm EST.

Must be a team player and be able to work simultaneously with other help desk associates.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos and its subsidiaries are an Affirmative Action/Equal Opportunity Employer encouraging women, minorities, individuals with disabilities, and veterans to apply.