- Incumbent serves as the Mobile Unit Enrollment Driver for the Outreach unit under the Office of the Director
- The incumbent will work a flexible tour which may include nights and weekends with two consecutive days off that may vary from week to week.
- The incumbent has the day-to-day responsibility, as a team specialist, for the administrative functioning of the VAACC Mobile Unit.
- The incumbent will provide transport of the Mobile Unit (39 feet in length, 13 feet in height) to scheduled outreach events and then transition to an administrative assistance to the Mobile Unit's professional staff.
- The incumbent will have continuous responsibility for recognizing, analyzing, and recommending solutions for the efficient conduct of interviews, observes workflow, guides patient through the VA system, makes referrals, provides follow-up; documents complaints and suggest resolution to proper officials.
- Will orient residents, interns and a variety of trainees rotating throughout the section on the patient processing procedures, policies and procedures relating to administrative issues.
- Has regular access to printed and electronic files containing sensitive data, which must be protected under the provisions of the Privacy Act of 1974, and other applicable laws, federal regulations, VA statures and policies.
- The incumbent ensures that all administrative functions are completed in a timely manner to allow the clinical staff to provide quality patient care and that all objectives of the team are met.
- The incumbent will coordinate primary care and OEF/OIF team assignments for eligible veterans, monitoring the patient data base information to determine applicable co-payments for medical care and medications.
- The incumbent will counsel patients, their families, and agency employees on entitlement to benefits.
- Job family (Series)
5703 Motor Vehicle Operating
RequirementsRequirements Conditions of Employment
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/16/2019.
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Pre-employment physical required
- Selected applicants will be required to complete an online onboarding process
EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards.
SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:
- Drive Safely
- Interpret Instructions, Specifications (mobile equipment operations)
- Motor Vehicles
- Operate Safely (Non-Motor Vehicle)
- Reliability And Dependability
- Work Practices
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements/Working Conditions:
The work is primarily sedentary and driving by motor vehicle, although some physical effort may be required, e.g. walking, standing, and carrying items such as manuals or briefcases. The incumbent may come in contact with angry and potentially violent customers. Position requires a high level of concentration.
The work is primarily performed in a Mobile Unit with staff and customers in the immediate area. There is frequent contact with patients with potential exposure to disease and disturbed patients. Personal interviews are conducted with patients and employees in the Mobile Unit. Numerous activities and many distractions characterize work.
Possess a current valid state drivers license as well as a commercial drivers license and current Physical Fitness Inquiry for Motor Vehicle Operator, OF 345.Education
There is no educational substitution at this grade level.Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Financial disclosure not required.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.Background checks and security clearanceSecurity clearance
OtherDrug test required
YesPosition sensitivity and risk
Non-sensitive (NS)/Low RiskTrust determination process
Required DocumentsRequired Documents
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Other (1)
- Other (2)
- SF-50/ Notification of Personnel Action
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The incumbent serves as the Patient Services Assistant (Mobile Unit Enrollment Driver), at the VA Ambulatory Care Center (VAACC) located in Columbus, Ohio. This position is located under the Office of the Director and works under the direct supervision of the Staff Assistant to the Associate Director.
Work Schedule: Monday - Friday; 7:00 a.m. - 5:30 p.m. NOTE: Please see flex tour note in 2nd bullet above.
Position Description Title/PD#: Motor Vehicle Operator/035940
Relocation/Recruitment Incentives: Not authorized
Occasional travel - You may be expected to travel for this position.