Claims Specialists (CS) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. Employees in these positions assist individuals in establishing entitlement to benefits under Social Security programs. You will have contact with the public either in face-to-face interviews or by telephone. These contacts will allow you to obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
REQUIREMENTS & QUALIFICATIONS
To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link below to read the qualifications for this position and other entry level positions:
Entry Level Position Qualifications
Visit SSA.GOV/Careers
SALARY & ADVANCEMENT
Entry into these positions is at the GS-5 or GS-7 level with career ladder advancement opportunity within the position to the GS-11 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.
Federal Grade Levels & Salaries:
GS-5: $46,610
GS-7: $57,736
GS-9: $70,623
GS-11: $85,447
GREAT BENEFITS:
Earn 13 paid vacation days a year, then
» 20 days a year after 3 years
» 26 days a year after 15 years
Earn 13 paid sick days each year
11 paid Federal holidays
Health benefits including medical, dental, and vision; and access to flexible spending accounts
Life insurance
Pension benefits under the Federal Employees Retirement System
Optional Thrift Savings Plan (similar to a 401K). The government matches your contribution up to 5% of your salary
Flexible work schedules
Potential overtime opportunities
SALARY INCREASES:
GS positions have salary increases based on the number of years of successful performance. The longer you work for SSA, the more your salary will grow!
OPM GS Pay Schedules
https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule for more information on GS pay tables and locality pay.
MAKE A DIFFERENCE IN YOUR COMMUNITY!
Social Security helps people through their life’s journey in many ways.
You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance
Work Location: In person
Pay: $22.33 - $27.66 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Education:
Bachelor's (Required)
Work Location: In person